FAQ

🛍 Orders

1. How do I place an order?
Simply browse our collection, select your favorite item, add it to your cart, and proceed to checkout. Follow the secure checkout steps to complete your purchase.

2. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the order is processed or shipped, we may not be able to make changes.

3. How do I know if my order was successful?
You will receive an order confirmation email immediately after your purchase.

🚚 Shipping

4. Where do you ship?
We currently ship across Canada.

5. How long does shipping take?
Processing time: 1–3 business days
Delivery time: 5–10 business days depending on your location.

6. How can I track my order?
Once your order ships, you will receive a tracking number via email.

7. Do you offer free shipping?
Yes! We offer free shipping on select orders and promotions.

🔄 Returns & Refunds

8. What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your item.

9. What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage. We will replace or refund the item as quickly as possible.

10. How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.

💳 Payments

11. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options available at checkout.

12. Is my payment information secure?
Yes. Our website uses secure encryption technology to protect your personal and payment information.

💡 Products

13. Are your mirrors and lamps high quality?
Yes, we carefully select premium materials to ensure durability, elegance, and long-lasting quality.

14. Are your products exactly like the photos?
We strive to display products as accurately as possible. Slight variations may occur due to lighting or screen settings.

15. Do your lamps come with bulbs?
Product details are listed in each description. Please check the specific item page for information.